Friday, December 5, 2008

A Customer Email

Received a nice email from a customer today by way of our sales department.

It's nice to know our prices are almost too low to be true! The email reads as follows:
From: James
Sent: December 5, 2008 7:04 PM
Subject: Re: Fair Trade Coffee for Offices

Thanks for sending me this. I'm hoping this week to setup a meeting with a few people from the executive and show my research. Based on what you sent me it looks like switching to Ethical Bean will only be a nominal cost to us, as it's almost the same as we currently pay for our coffee (if we buy from you that is). I'm really excited about this and based on what I've heard from you and Jeff, I feel like your company would be the best fit for us (now all I have to do is convince the rest of my company!).
I am a little curious about one thing and I hope I'm not over stepping my bounds. The cost estimate another company gave us for Ethical Bean Coffee was almost double the price you sent me for the same amount of coffee (I believe it was the same type as well). I'm not quite sure how to explain that and I think my colleagues would be interested as well.