Office sneak peek

One our favorite things is when a customer is moving into a new space. We get a sneak peek and a chance to install our coffee and water coolers before the desks and staff arrive. Look at this gorgeous new space. It used to be an old machine shop. Even a roof top patio!!

Congrats Clio!!

When our clients have BIG news we like to help them celebrate. Dropping of some congrats balloons to Clio who just received a $330m round of financing. They are a fantastic client who supply their staff with all the goodies like fruit, great coffee, snacks and even a station to make salads and sandwiches. Mostly supplied by Lykki.
Congrats Clio!!

Another happy coffee customer.

This client has been with Lykki for a while but didn’t know we did coffee. Their staff clapped and cheered as we wheeled in our Viki machine today.
They have some beautiful offices and amazing kitchens (free sandwich and salad station included!).
Staff Loved our Lykki brand Caribeans Coffee - Espresso and French Roast.

Best of all we saved them about $8.00 per pound on coffee!!
Let Lykki quote you in your office coffee.
Cheers.

New Web Feature!

Check out a small but cool feature suggested to us by a customer. See realtime inventory in your My List as you shop!!

We proudly built Lykki.com from the ground up and many features are suggestions from customers. If you have something to add - please let us know and we'll see if it can be added.

Say hello to Viki!

Two more happy coffee customers installed today. Our new "Viki" coffee machine is the bomb!!
Call us to cut your current coffee supplies costs. Some customers we have cut their cost per month in HALF!!

Pick your perfect pot of coffee

Some cool Lykki Coffee pump signs are rollin out of our laminator. Pick from over 80 blends of coffee we sell and add these signs to the pump pots so your staff know what awesome coffee they are drinking.

Snack Attack!!

Here comes the Snack Attack Rack as a congratulations from Lykki. 

This customer just added several hundred new employees and a new facility because they won a new contract and are expanding rapidly. 

It was a fun way for Lykki to say congrats. 

The Snack Attack Rack also had some NERF Guns strapped to the back of the rack for some fun post snack attacking of the NERF kind. 

Cheers

Calvin

Quarterly Theme - Customer Happiness

Each quarter at Lykki we have a theme to focus on in improving the business and culture. This quarter we thought our theme should be around Customer Happiness. Although it seems obvious that every day is a focus on customer happiness, we wanted to dive deep into each process and system at Lykki that touched our customers. We call them our Moments Of Truth or MOT's.

MOT's like the picture here is a step by step process of how we want the customer experience to be each and every time. Consistency is key!!

This quarter we wanted to re- document each process and look for additional WOW moments like credits and returns. How about offering one year to return something? Or when an item is returned, we promise to credit the customer in 24 hours? 

These are a few processes we have implemented in the past so each time we do this exercise it gets increasingly more challenging to out do ourselves. But that's the fun!

Cheers

Calvin 

Happy Earth Day

If there is one thing your business could do right now to make a significant impact of the environment what could it be?

I argue that reducing the number of deliveries from suppliers can make a significant impact of the amount of CO2 emissions your company creates. You see, each time your company orders some supplies a truck must deliver them to you and that truck is creating emissions.

So less deliveries, larger orders less often is the trick.

Have a look at why Lykki is such a great choice as a supplier by checking out our cool info graphic.

Cheers

Calvin

We love our customers

Last week we launched all new software to run Lykki.

This has been an 18 month project that was integral to our continued dedication to customer service and innovation. We had outgrown our existing infrastructure and needed to invest in the best that new technology had to offer.

So, did our launch go smooth?

Well, that depends who you ask.

I am happy to say we are up and running with a few bumps that we are quickly solving. The real success is that we have been able to make the conversion!!

If you have ever been involved in a big technology roll out in your company you probably can relate to the statistic that over half of all corporate tech upgrades fail. And the bigger the company, the bigger the fail, like AVON's $125 million dollar 4 year roll out where they started introducing it in Canada before a global roll out and the sales people hated it so much they started leaving the company in droves. AVON shut the project down in 2013.

If you ask me if the conversion when smooth I need to answer no.

I must admit my expectations are exceptionally high though. My only test is the customer. Did we inconvenience even ONE customer the past few weeks? Will we inconvenience customers over the next month? Unfortunately the answer is yes and that rips my heart out. We never want to break the trust our customers have in us.

Our customers are busy doing other things and our job is to uphold our end of our service - customers really don't need to know what we are doing behind the scenes with our software. I am sorry to any customers who may feel some bumps along the way as we roll out.

What is so exciting though is the incredible team we have at Lykki that is responsible for our technology - they have put in thousands of hours on this project with the single focus of building a strong foundation to take Lykki the next 25 years.

Customers can expect to see some amazing features and tools rolled out to make our service faster, easier and help reduce costs.

I am so excited to bring our customers these features - stay tuned and thanks again for everyone's ongoing support.

Cheers

Calvin