|The tip of the milk iceberg|
Over the BC Day long weekend, our power blew and our giant walk-in coolers and freezers shut down. Inside we keep $5-10,000 worth of milk, creamer, cheeses, bagels, breads, muffins, croissants, cookies and all sorts of fresh fruits like apples, oranges, pears and the list goes on.
Well, Sandy and I just stopped in the office Monday to install a Wii game console in the boardroom as a surprise to the staff for hitting a record breaking sales year. While walking in the warehouse as we came in, we noticed the coolers fans were not on (usually they are quite loud.) So we opened the cooler door and… $%#& #$@# (golly darn)… pardon my French… the power breaker had blown, and the inside of the cooler was as warm as the warehouse.
|Food Bank donation - 400 dozen bagels!|
I wanted to give a shout out of appreciation to our staff who really pulled it together Tuesday morning to recover and restock (thanks Accounting, Sales, Todd, Kirsti, Joy, Kathie, Gord and all the Warehouse) so we could be back up right away.
My only concern was that we disappointed our customers who counted on us for these products after a long weekend. We called every customer and they all were OK waiting a day, but still - our brand promise is perfect every time - on time.
I do apologize personally to our customers for any disruption to your busy days.