Friday, October 8, 2010

Zappos Tour Part 3: The Buyers Floor

Donavon takes us for the first time into the call center. It's what I consider the nerve center of Zappos.

I was ready for crazy antics and a loud boisterous environment. But instead... everyone was heads down and working.

At Costless Express we are a pretty crazy and fun bunch at times, but other days you can hear a pin drop.

It was one of my best take-aways from the whole tour - that to have a great culture like Zappos, you don't need to be "Full On" all the time.

Enjoy Part 3.