Over the next few days I'll be in Toronto with some of your Lykki partners to attend the Canadian independent Stationers conference. Each year our buying group meets to exchange industry news, ideas and plan for the year.
This year we are excited to see Canadian customers supporting local office suppliers instead of the large multi nationals like Staples, Office Depot and Grand and Toy.
What we are learning is that the big players are declining in market share due to cutbacks that result in poor customers service while independent stationers are growing by staying focused on service service service.
What the buying group does for the independent stationers is it allows us to buy at the same price as the big guys and offer as good or better pricing. So once price is not a factor what is left is service and customers would rather support a local supplier with exceptional service and prices over a large US based multi national.
Things are looking bright for 2015.