I had a similar circumstance to the Office Depot story I wrote about on September 1st, but with Grand & Toy. We were quoting on supplies for a large company who used G&T. The purchaser was too busy to give us his data so instead he just supplied us his user name and password to the G&T website.
We logged in and did an in-depth analysis and found some perplexing yet exciting discoveries.
When we met again with the prospective customer, I said "I can save you 8% on your whole G&T budget in three words - DON'T LOG IN"
What we found was, if the customer DID NOT use the User Name and Password when he went to the G&T website, the prices were actually cheaper over all. Have you had any experiences like this dealing with a big box company like G&T or CORPORATE EXPRESS? I would love to know.