The website seemed pretty good, and I could choose a time to pick up. When I arrived at the restaurant, they even had a special entrance for pick up, and my order was in a large brown bag ready to go. Very efficient.
So when I got to my Mom's house, she was happy to have a few meals ready to go for the next few days. The disappointment was when we opened one of the meals and all there was inside was a chicken breast. Hmm, where's the potatoes and veggies?
To my amazement, I received a call from the restaurant manager within 24 hours!
He apologized, took responsibility and took my address to send out an apology card and a gift certificate. I say - to my amazement, because in this connected world online, I rarely see companies doing a great job of monitoring their customer feedback pages and social media.
Kudos to White Spot.