Even the mighty Zappos was not immune from the economic downturn and they laid off 8% of their workforce in October 2008.Since then, they have hired back and increased their head count to almost 1400.
Now in 2010, since Amazon has bought and owned Zappos for about a year, I have heard headcount is being tightened but that could just be due to the synergies with having Amazon as your big brother.
We had stopped in the cafeteria when this was filmed. Here Zappos employees are offered free snacks and drinks as well as basic sandwich fixings. After seeing this I immediately introduced this at Costless Express. We now offer all our staff free breakfast, lunch and dinner. The staff love it and it can save someone several hundred dollars a month.