Kudos!

Time to give Kudos where it's due.

Our night warehouse manager Malcolm has been with me over 6 years, and he and his team are amazing. They come in to work at 9:30pm and work all night assembling orders, doing quality control, loading trucks and cleaning up. It's like we have a magical team that comes and goes in the night so when we arrive at 7am to start the day - all is done.

His team is never sick and rarely makes a mistake. This is the real KUDOS of my story. We track all errors and Malcolm's team is made aware when they are to fault. It could be an item picked wrong, or packaged so there is damage before reaching our customer.

This month Malcolm and his team processed 78,462 pieces and made an amazingly low error count of ... drum roll ... 8! Yes, EIGHT errors! Past months have averaged 25-30 with a personal worst of 56, so eight is truly a feat worth spotlighting.

Wendy (whom I wrote about on October 13th) tracks every error, and she was the so excited as she read the numbers each Friday in our operations meetings. She knew they were on track for a record-breaking low errors month.

GREAT WORK MALCOLM, BRIAN, KART, STEPHAN, ALISHA AND CHRISSY!!

Cheers,
Calvin